Troubleshooting

Check that camera is set to “auto” mode, which is the green square on the mode dial.

1. Make sure something is in front of the lens to focus on, not just a blank wall etc
2. Improve the lighting, it might be too dark for the camera to focus
3. Switch to Manual Focus (not recommended)

1. Restart the booth
2. Restart MiFi
3. Connect to a different network
4. Hotspot a phone as a last resort

1. Check SD card space, format if full
2. Check hard drive space, delete some old events if full

1. Check the green screens are uploaded correctly (preview shows the image)
2. Reupload if necessary

1. Check the lighting
2. Make sure it is uploaded in the cloud

1. Check start menu > printers
2. Make sure that only one printer is showing it more than one delete other printers
3. Unplug printer and reboot the booth
4. Plug printer back in and check for single printer
5. Right click printer and go to printer preferences, change paper to landscape

1. Make sure there is power to the booth or the tablet has been fully charged
2. If using a generator, try a power outlet
3. If using a long extension cable try without
4. Is anyone sharing the outlet (DJ for example) that would draw too much power
5. Move booth somewhere else to a different outlet
6. Reduce the load on the circuit (unplug printer etc) and just plug in TS and monitor

1. Check a different phone
2. Double check internet connection
3. Ask them to send an email to you

In the cloud change the date to today

In the cloud change the date to today